Customers
When Unhappy Customers Strike Back on the Internet
Companies need to understand and manage the rising threat of online public complaining.
Social Networks
Latest
Collaboration
The Collective Intelligence Genome
Large, loosely organized groups of people can work together electronically in surprisingly effective ways.
Collaboration
Connecting the Dots in the Enterprise
Andrew McAfee’s new book looks at Enterprise 2.0 tools as a way to span organizational networks.
Innovation Strategy
Why Picasso Outearned van Gogh
Innovators are more likely to achieve commercial success if they have strong networks.
