Quality & Service
How Customers View Self-Service Technologies
Customers want employee interaction, convenience, and fast transactions in their self-service technology.
Technology Innovation
Latest
Developing Strategy
How Useful Is the Theory of Disruptive Innovation?
How well does Clayton M. Christensen’s theory describe what actually transpires in business?
Analytics & Business Intelligence
Marketing In Five Dimensions
With the explosion of new technologies comes a new universe of data — and Epsilon is helping businesses navigate it.
Analytics & Business Intelligence
Innovating with Airborne Analytics
Airline Cathay Pacific incorporates data into all its operations to make decision making more efficient. But experience counts, too.
Collaboration
‘People Analytics’ Through Super-Charged ID Badges
Humanyze helps interpret social data so that businesses can identify the best collaborative practices of the most effective people.
Climate Change
MasterCard Pins Down the Cash Economy
When social support is delivered in cash, corruption and theft are rife. MasterCard is helping governments find a more secure alternative.
Data & Data Culture
Analytics in E Major
The Echo Nest, a “music intelligence” company, uses machine-learning technology to connect people with new music.
Analytics & Business Intelligence
Sports Analytics: The NFL Connects with Fans
The NFL’s CIO discusses the organization’s customer-focused approach to big data and analytics.
Collaboration
When an IT Project “Goes Red”
Declaring that a project everyone is excited about is in trouble can be demoralizing. But it’s exactly what can turn things around.
Culture
Revisiting Complexity in the Digital Age
Digital technologies are helping companies finesse trade-offs between complexity’s costs and benefits.
Executing Strategy
The Nine Obstacles to Digital Transformation
When leaders manage effectively, technology transformation becomes achievable.
Business Models
Strategic Choices in Converging Industries
How can companies protect themselves when industries converge?
IT Governance & Leadership
Video: What Digital Transformation Means for Business
Executives and thought leaders discuss how companies can create and manage digital transformation.
Technology Implementation
Eight Steps to Digital Transformation
An inside view on how companies can use technology to transform their businesses.
Analytics & Business Intelligence
How eBay Uses Data and Analytics to Get Closer to Its (Massive) Customer Base
Neel Sundaresan, senior research director at eBay, discusses how eBay uses analytics at every level.
Collaboration
GE’s Colab Brings Good Things to the Company
GE’s internal social network, GE Colab, is connecting up the firm’s 115,000 employees around the globe.
Analytics & Business Intelligence
Location Analytics: Bringing Geography Back
Remember geography lessons in school, painstakingly memorizing the longest rivers, cultures of various regions, the state capitals?
Innovation Strategy
Is There a Tweaker Driving Innovation On Your Team?
Innovation often comes from tweakers who take existing ideas and turn them into something better.
Technology Innovation Strategy
The Manager’s Guide to IT Innovation Waves
Executives must decide which IT innovation “waves” to catch — and which ones to let roll by.