Customers
Keeping Humans in the (Feedback) Loop: Orangetheory Fitness’s Ameen Kazerouni
Orangetheory Fitness members get the most out of their group workouts with some help from both AI and human coaches.
AI & Machine Learning
Latest
AI & Machine Learning
What Machines Can’t Do (Yet) in Real Work Settings
Most companies that are using AI are deploying it for augmentation, not large-scale automation.
IT Governance & Leadership
Mature RAI Programs Can Help Minimize AI System Failures
A panel of experts weighs in on whether mature responsible artificial intelligence programs mitigate system failures.
IT Governance & Leadership
The Three Roles of the Chief Data Officer: ADP’s Jack Berkowitz
ADP’s Jack Berkowitz explains the benefits of having data strategy, data products, and AI oversight within the CDO role.
Business Models
Bringing Customers Along on the Digital Journey
The data streams generated by customers using smart, connected products can lead to new products and services.
IT Governance & Leadership
To Be a Responsible AI Leader, Focus on Being Responsible
The 2022 MIT SMR-BCG responsible AI report finds that leaders view RAI as important but few prioritize it in practice.
Data & Data Culture
From Data to Wisdom: Novo Nordisk’s Tonia Sideri
Novo Nordisk’s Tonia Sideri explains how the pharma company uses AI to test new ideas before initiating tech projects.
AI & Machine Learning
Increasing AI Tool Adoption by Front-Line Workers
Successful AI adoption requires developers to think beyond business goals and address end users’ workflow concerns.
Business Models
How Smart Products Create Connected Customers
The data streams generated by customers using smart, connected products can lead to new products and services.
Business Models
Product-Led Growth Companies Find a New Way to Serve Customers
Companies from Zoom to Slack lean on the product itself to find customers and convert them to paying.
Analytics & Business Intelligence
Big Data in Agriculture: Land O’Lakes’ Teddy Bekele
Land O’Lakes’ CTO explains how data and artificial intelligence help the organization support agricultural production.
Customers
Inventing the Beauty of the Future: L’Oréal’s Stéphane Lannuzel
L’Oréal’s Stéphane Lannuzel discusses artificial intelligence’s role in technology innovation in the beauty industry.
AI & Machine Learning
AI-Based Innovations at Mayo Clinic
Disciplined experimentation is bringing the use of artificial intelligence into clinical health care at Mayo Clinic.
Automation
Precision Medicine in Pharma: Sanofi’s Frank Nestle
Sanofi’s Frank Nestle explains how the pharma company is using AI to improve drug discovery and development.
Technology Innovation Strategy
Becoming an ‘AI Powerhouse’ Means Going All In
Plenty of organizations dabble with AI, but Mastercard’s capabilities — and confidence — set it apart.
Customers
The Beauty of AI: Estée Lauder’s Sowmya Gottipati
Sowmya Gottipati shares how Estée Lauder uses AI to learn about customers and make better product recommendations.
Quality & Service
AI in Aerospace: Boeing’s Helen Lee
Boeing’s Helen Lee discusses how the aviation giant is using technologies like AI to improve air traffic management.
Technology Innovation Strategy
Transforming Transactions With Technology: eBay’s Nitzan Mekel-Bobrov
EBay’s chief artificial intelligence officer shares how the e-commerce platform uses AI to help both buyers and sellers.
AI & Machine Learning
AI on the Front Lines
Successful AI adoption requires developers to think beyond business goals and address end users’ workflow concerns.
Data & Data Culture
The Collaboration Muscle: LinkedIn’s Ya Xu
LinkedIn’s Ya Xu discusses leading the high-traffic site’s team of data scientists and delivering value to consumers.