Research Feature

Balanced benchmarking helps companies test their assumptions about service productivity.

Building organizational trust is different from building interpersonal trust — and less intuitive.

Mobile technology is blurring the boundaries between traditional and Internet retailing.

A new assessment tool can help executives pinpoint a company’s innovation strengths and weaknesses.

Many companies pursue business process outsourcing to trim costs. But it can evolve into much more.

Employee orientation practices that focus on individual identity can lower employee turnover.

Open innovation was used in diabetes research to bring greater openness into every stage of research.

Is board oversight — helpful as it can be — detrimental to innovation?

If you lack a good digital business model, your customers may leave you behind.

New research sheds light on the role of a reputation for corporate social responsibility in hiring.

Manufacturers can benefit by tailoring their approaches to a retailer’s specific business model.

Tapping a virtual, on-demand workforce requires new management models and skills.

Some managers in our 2012 global executive survey are seeing profits from their sustainability-related activities.

Pursuing growth opportunities without defining your ideal customers can hamper profitable growth.

How should companies respond to game-changing open-source innovations from online user communities?

Mining the middle ground between wholesale change and pilot projects can improve your organization.

Getting ideas from customers is a norm; some companies get ideas from customers’ customers, too.

To sustain a global competitive advantage, companies must enhance and renew their core capabilities.

Though online retailers have unlimited trading areas, they must learn where to best find customers.

Executives can overlook questions of identity when seeking synergies from mergers and acquisitions.