Customers
How to Drive Customer Satisfaction
Product selection is one of six significant drivers of customer satisfaction for e-retailers.
Research Highlight
Latest
Financial Management & Risk
Can High-Frequency Trading Drive the Stock Market Off a Cliff?
A computer simulation of high-frequency trading behavior yields new insights into market volatility.
Analytics & Business Intelligence
Lessons From Analytical Innovators
Analytics researchers present their findings on the characteristics of “Analytical Innovators.”
Customers
Why Managing Consumer Privacy Can Be an Opportunity
Managing consumer data courteously can be a way to build a good relationship with customers.
Collaboration
Organizing R&D for the Future
The art of collaboration is one that many research and development organizations have yet to master.
Digital Marketing
The Myth About Viral Marketing
Viral marketing is an appealing idea, but it doesn’t describe how online adoption usually happens.
Executing Strategy
The Importance of IT-Enabled Flexibility in Alliances
New research shows that flexible IT can help facilitate strategic alliances.
Climate Change
Communicating Corporate Social Responsibility to a Cynical Public
Unless companies communicate their CSR achievements wisely, they risk being accused of greenwashing.
Business Models
Video: Sustainability: The New Business Model Opportunities
How companies are realizing the benefits of changing business models for sustainability success.
Innovation Strategy
How to Use Analogies to Introduce New Ideas
If used wisely, analogies can help an organization’s employees comprehend change and innovation.
Digital Marketing
How to Create Brand Engagement on Facebook
What determines whether consumers will “like,” comment on or share a company’s Facebook posts?
The Advantages of Digital Maturity
The higher a company’s level of digital maturity, the better its financial performance.
The Digital Capabilities Your Company Needs
Companies need four key capabilities to achieve digital transformation.
Marketing Strategy
The Gap Between the Vision for Marketing and Reality
The ideal role of marketing was articulated 60 years ago. How close to the ideal have we come?
Global Strategy
How to Compete in China’s E-Commerce Market
Some well-known companies have stumbled in e-commerce in China. To succeed requires new thinking.
Managing Your Career
Why Showing Your Face at Work Matters
Employers can take steps to ensure that remote workers are not evaluated unfairly.
Organizational Structure
When Is an Outsider CEO a Good Choice?
There are circumstances in which outsider CEOs may outperform CEOs who came up through the ranks.
Innovation Strategy
What It Takes to Be a Serial Innovator
An intriguing new book discusses the traits of serial innovators at established companies.
Digital Marketing
Enhancing Relationships With Customers Through Online Brand Communities
To improve online communities, companies need to enhance communication among custoemrs.