Research Highlight

A framework for gaining a clearer understanding of customer preferences.

A new study finds that only a few large retail firms have a genuinely global presence.

New research shows that companies owned by founding families have higher profits and valuations.

The use of risk-assessment tools is far from pervasive.

Managers’ opinions vary about the goals and value of Internet marketing.

How some companies are responding to recent corporate scandals.

The idiosyncratic aspects of electronic mail can obviate resolution.

Customer delight might not always lead to long-term satisfaction and loyalty.

Walking the fine edge between efficiency and consensus.

Hiring CEOs from outside the industry is a higher-risk, higher-reward proposition.

Monitoring employee behavior may not always have the desired effect.

The answer to the question, “Who are we?” is complex, elusive and can confound strategic change.

IT professionals may be uniquely positioned to see and affect a company’s “big picture.”

Are companies that purchase ancillary services from their auditors more likely to manage earnings?