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Leading Change

Human Reengineering

In this case study, the authors describe Toshio Okuno’s five techniques for managing major changes in his company.

Robin Cooper and M. Lynne Markus

July 15, 1995

Boards & Corporate Governance

Improving the Corporate Disclosure Process

Robert G. Eccles and Sarah C. Mavrinac

July 15, 1995

Organizational Behavior

Economic Consequences of Illness in the Workplace

Paul E. Greenberg, Stan N. Finkelstein and Ernst R. Berndt

July 15, 1995

Executing Strategy

Using Scenario Analysis to Manage the Strategic Risks of Reengineering

Eric K. Clemons

July 15, 1995

Talent Management

Empowering Service Employees

David E. Bowen and Edward E. Lawler III

July 15, 1995

Marketing Strategy

Marketing Strategies for the Ethics Era

N. Craig Smith

July 15, 1995

Executing Strategy

Successful Reengineering Demands IS/Business Partnerships

Erwin V. Martinez

July 15, 1995

Executing Strategy

Channel Partnerships Streamline Distribution

Robert D. Buzzell and Gwen Ortmeyer

April 15, 1995

Project Management

The Second Toyota Paradox: How Delaying Decisions Can Make Better Cars Faster

Allen Ward, Jeffrey K. Liker, John J. Cristiano and Durward K. Sobek II

April 15, 1995

Marketing Strategy

How to Address the Gray Market Threat Using Price Coordination

Gert Assmus and Carsten Wiese

April 15, 1995

Technology Implementation

Hurdle the Cross-Functional Barriers to Strategic Change

Michael D. Hutt, Beth A. Walker and Gary L. Frankwick

April 15, 1995

Executing Strategy

Supplier Relations in Japan and the United States: Are They Converging?

Susan R. Helper and Mari Sako

April 15, 1995

Leadership Skills

Between “Paralysis by Analysis” and “Extinction by Instinct”

Ann Langley

April 15, 1995

Electronic Markets and Virtual Value Chains on the Information Superhighway

Robert Benjamin and Rolf Wigand

January 15, 1995

Developing Strategy

Scenario Planning: A Tool for Strategic Thinking

How can companies combat the overconfidence and tunnel vision common to so much decision making?

Paul J.H. Schoemaker

January 15, 1995

Customers

Best Practice for Customer Satisfaction in Manufacturing Firms

Abbie Griffin, Greg Gleason, Rick Preiss and Dave Shevenaugh

January 15, 1995

Technology Implementation

The Case for Expressive Systems

Richard Pawson, Jean-Louis Bravard and Lorette Cameron

January 15, 1995

Supply Chains & Logistics

Reassessing the Japanese Distribution System

John Fahy and Fuyuki Taguchi

January 15, 1995

Technology Innovation Strategy

How to Manage an IT Outsourcing Alliance

F. Warren McFarlan and Richard L. Nolan

January 15, 1995

Analytics & Business Intelligence

Improve Data Quality for Competitive Advantage

Thomas C. Redman

January 15, 1995

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